TCS to Handle Second Phase of Passport Seva Program

Tata Consultancy Services (TCS) announced it has been selected by the Ministry of External Affairs (MEA), Government of India for the second phase of the Passport Seva Program.

Launched in 2008, the Passport Seva Program in India saw TCS transforming the delivery of passport-related services, digitizing the processes, and setting global benchmarks in timeliness, transparency, and reliability.

In the next phase of the program, TCS will refresh existing facilities and systems, and develop innovative new solutions to enable the issuance of e-passports and further enhance the citizen experience using technologies such as biometrics, artificial intelligence, advanced data analytics, chatbots, auto-response, natural language processing, and the cloud.

“Our partnership with MEA over the last decade has become a benchmark in a public-private partnership for citizen services,” said Tej Bhatla, Business Unit Head, Public Sector, TCS.