Soon Say ‘Hey Umang’ for Government Services via Voice Commands

Citizen services on the government’s Unified Mobile Application for New-age Governance (Umang) app will soon be available just by using voice commands.

The one-stop platform to access pan India e-governance services will be made available through a voice-enabled interface like Apple’s Siri or Amazon’s Alexa, after the government shortlisted conversational Artificial Intelligence (AI) firm to extend voice functionality to the Umang app.

This means downloading your vaccination certificate, booking vaccination slots, checking your pension amount, tracking scholarship status, searching for medicines or Jan Aushadhi medical stores, viewing your provident fund passbook or tracking EPFO claim status, can all be done through voice-activated commands.

The feature recently went live on the website for about 13 citizen services, including E-Raktakosh, EPFO, Jan Aushadhi, ESIC (Employees' State Insurance Corporation), National Scholarships, AICTE (All India Council for Technical Education), CoWin, and Atal Pension Yojana.

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