The UK Government Digital Service (GDS) team explores options for a new common form-building platform for public-facing services. GDS hopes to create an affordable way for lower transaction services to quickly create accessible online forms.
Currently, many existing digital platforms lack accessibility features. It makes it very difficult, if not impossible, for differently-abled people to access them seamlessly. Alarmingly, the majority of these digital platforms belong to government agencies.
Services are crucial in building perceptions about the public sector. Citizens expect highly transparent, accessible, and responsive services from government agencies. Adopting a citizen-centric approach enables leaders in government agencies to comprehend the needs of citizens better.
Governments across the world are increasingly turning to private sector for meeting developmental goals. They are looking towards G2B partnerships for financing and provision of public infrastructure and services.
E-Governance sales policies are an integral part of administrative reforms. Additionally, advances in automation and increasing uses of intelligent solutions influence the development of the market. Data security, good internet connection, privacy laws, and efficient information system result in fostering the e-governance market.
What does an average citizen want from their government? Security from threats? Economic development and prosperity? Better infrastructure? Better quality of life? Opportunities in career? Better public service? The answer is all-of-the above and then some more.
Artificial Intelligence (AI) integration into systems in the Public Sector is transformative in nature in spite of the challenges perceived. Quick and Informed decision making, automation of repetitive tasks, analytics of high volume and complex data are some benefits associated with adoption of Artificial Intelligence.