Services are crucial in building perceptions about the public sector. Citizens expect highly transparent, accessible, and responsive services from government agencies. Adopting a citizen-centric approach enables leaders in government agencies to comprehend the needs of citizens better.
According to the World Economic Forum, 65% of children entering primary school will eventually work in totally new types of jobs. Such jobs do not even exist today. Here lies the opportunity for government organisations to deliberately redesign their HR department.
Governments should carry out public procurements efficiently to ensure the quality of service delivery and thereby safeguard the public interest. Globally, more and more countries have moved towards adopting digital procurement systems for a host of benefits. The key benefits include transparency, an open marketplace for procurement needs and reforms in managing procurement activities.
With most organizations adapting to remote working options, there has been a significant increase in security risks. According to Interpol, after the COVID-19 outbreak, cybercriminals have shifted their focus from small businesses and individuals to major corporations, large business, government departments and even critical infrastructure like healthcare.