public utility services

Showing 1 to 5 of 5 articles

USPS Regulator Sees Dashboards as Opportunity to Maximize Service Transparency

USPS is now required under the Postal Service Reform Act to create a dashboard that tracks on-time delivery data nationwide.

Staff Reporter Apr 19, 2022 9 min read Public Utilities

Colorado Publishes Digital Equity Framework

For public-facing digital services to be equitable, the agency said, the process in building them has to be equitable as well.

Staff Reporter Feb 18, 2022 3 min read Policy & Governance

Singapore Launches Digital ID to Access Public Services

The use of the digital IC and other Singpass features will negate the need for businesses to photograph people's identity documents for their records.

Staff Reporter Oct 28, 2021 2 min read Public Utilities

Effective Government Service Delivery Through Citizen Analytics

Services are crucial in building perceptions about the public sector. Citizens expect highly transparent, accessible, and responsive services from government agencies. Adopting a citizen-centric approach enables leaders in government agencies to comprehend the needs of citizens better.

Baishali Mukherjee Oct 7, 2021 4 min read Public Utilities

Knowledge Hub Platforms: Defining Government Practices Through Digital Innovation

Countries have created knowledge hubs to address specific development issues in various areas, ranging from climate change, disaster risk management and post-conflict development.

Gunjeet Kaur Sep 16, 2021 7 min read Public Utilities

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