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More Funding Needed for Biden’s CX Order, Says Industry Group

The Alliance for Digital Innovation said that “current funding levels will not be enough to provide an on-going, modern, and customer-centric digital experience,” called for in the customer experience executive order, and urged the administration to replenish the Technology Modernization Fund and the Federal Citizen Services Fund to support improved CX.

Staff Reporter 2 min read News

Australia Releases Data Strategy

Data is a valuable national asset that, when leveraged effectively, can bring transformative benefits to its users and to individuals and the economy more broadly. The Australian Government proved this in its response to the initial COVID-19 outbreak, when it leveraged private and public data to respond to the health and economic effects of the virus.

Staff Reporter 2 min read Policy & Governance