Minutes and agendas let residents know what elected officials plan to discuss, what decisions they made, and how residents can be involved in those decisions — the type of information many people expect nowadays to find online.
The Framework has been created in full accordance with standards and recommendations of the Trust Over IP Foundation (ToIP), hosted by the Linux Foundation. It is the most comprehensive framework ever developed based on the ToIP Governance Metamodel.
With the General Assembly preparing to convene on Wednesday for a 60-day session, legislative agencies are running their websites and computer systems on a backup IT network to bypass malware implanted in a ransomware attack that crippled them last month.
Agencies that provide significant services directly to the public are required to identify and gather feedback from customers; establish service standards and measure performance against those standards; and benchmark customer service performance against the best customer experience provided in the private sector.