Dubai Becomes World’s First Paperless Government

The Dubai government has transformed itself into a completely paperless government, thus becoming globally the first of its kind. The Emirate of Dubai is one of the seven emirates of the United Arab Emirates, a prominent business and tourism destination in the Middle East/West Asia. 

The Dubai Paperless Strategy, launched in 2018, had aimed to end the government’s paper use by December 12, 2021, on which they succeeded, albeit the distractions caused by the global Covid19 pandemic. 

The announcement was carried in a tweet by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai.

Crown Prince of Dubai said that the government had achieved the paperless strategy four years after its launch, consolidating Dubai’s global symbol of integrated and sustainably smart.

“Today marks the beginning of a new stage in Dubai’s journey to digitize life in all its aspects – a journey rooted in innovation, creativity, and a focus on the future,”

said Sheikh Hamdan.

The strategy implemented in five phases saw all 45 government entities go paperless – providing more than 1,800 digital services and over 10,500 key transactions.

The Director-General of the Dubai Digital Authority, Hamad Al-Mansoori, said that all internal and external transactions and procedures in the Dubai government

“have become fully digital today, and are managed through comprehensive digital government service platforms.”

According to the Dubai paperless strategy, no employee or dealer with the Dubai government will need to print any form, except for those who wish to do so as an option for the person himself to visit the service centres or print his documents.

All government services are now available through the DubaiNow application. It is organized into 12 categories, including billing, communications, management, housing, accommodation, health and education.

Digitization will also help provide exceptional experiences to residents through the DubaiNow app, which allows access to more than 130 smart city services in 12 major categories.