Services Australia Gives Update on MyGovID

More than 600,000 MyGov accounts are now connected to a digital ID, said Charles McHardie, Deputy CEO of Services Australia at the Gartner IT Symposium last month. Nearly 4 million digital identities have been created via MyGovID from which over 2.8 million have established level 2 identity strength and around 82,000 accounts use biometric or face recognition technology.

McHardie gave an update on the new developments in the MyGov platform which integrates digital identity and biometric verification and allows the sharing of data across the government. He said that once digital identity is fully implemented it will allow eligible customers to conduct business online without having to prove their identity again and again. Digital identity will allow agencies to deal with their customers through digital channels and reduce the need for expensive physical identity verification processes.

A public beta currently underway the ATO has improved identity proofing services in myGov ID to level 3 making integration with the government’s facial verification services possible. This is intended for services with a major risk for fraud and it will allow Centrelink customers to verify their identity from their devices without having to visit the Centrelink office.

The MyGovID app which is due to be released in December will have a wallet function to store digital credential information including the COVID-19 certificate. The app already has strong identity strengths like face verification that will scan the face to check if it’s a real person and the right person.

Services Australia will work with MyGovID exchange that will allow customers to view where their digital ID has been used to access services and where it has been shared. The customers can also use it to manage the consent around their data. This entire exchange will soon shift to OpenShift.

The DTA is leading the whole digital identity program but, ATO is developing MyGovID as the government's digital ID provider. It is currently the only digital ID active in the digital identity system. However, commercial providers and solutions will become available within the system after enabling legislature and setting a charging framework. One of these would be Mastercard, which last month announced this collaboration.