Deloitte wrote in a survey on Tuesday that the coronavirus pandemic is increasingly seen as a catalyst for digitalisation. A clear majority of respondents want government authorities, not private companies, to offer uniform services throughout Switzerland.
Those favouring e-voting cited simplicity (68%) and time-saving (72%) as advantages. They also appreciated flexibility regarding location (72%) and time (75%).
According to the survey, 38% of respondents have developed a greater affinity for online government services. At the same time, 21% say their confidence in e-government has declined during the pandemic, much more than in last year's Deloitte survey (7%). A growing number are concerned about risks, particularly cyber security and privacy.
As in the previous year, a clear majority of 73% want the authorities' services to be uniform throughout Switzerland, and 86% wanted digital services to be offered by a government agency and not by private companies. Only 8% did not see any added value in e-governance.
A clear majority of respondents also wanted new services: 84% said they wanted to entirely order their passport or ID card via a digital platform.
Deloitte surveyed in September 2021 among 1,000 people aged 18 to 81 from urban and rural areas of German- and French-speaking Switzerland.
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